This Privacy Policy is designed to help you understand how we collect, use, and protect your information. JOYLAB PTE. LTD. (hereinafter referred to as "JoyLab," "we," or "our") develops and publishes Facebook Instant Games. This Privacy Policy applies whenever you use our games (hereinafter referred to as "Services"), which are owned by JoyLab. It describes the methods of data collection, protection of user information, and other relevant details.
At JoyLab, we understand the importance of your privacy. This Privacy Policy informs you about how we collect, use, and protect your information.
By using our Services, you agree to this Privacy Policy.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Your name
Usage data and cookies information
When you access one of our Facebook Instant Games, Facebook also provides us:
A unique player ID per Facebook Instant Game (the "Facebook Instant Game Player ID"), which is linked to your personal information and disclosed to us
The first name you have entered in your Facebook account
Your profile picture
The language selected
The country you are playing from
Information about which of your Facebook friends have also played the same Facebook Instant Game
In all cases of data access and collection, the information you provide will not be disclosed, rented, leased, loaned, sold, or otherwise voluntarily distributed to unaffiliated third parties and will be used solely for the purpose of providing you with and improving the Services.
We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Services with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.
Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, are also used to collect and track information and to improve and analyze our Services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Services.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
We use the collected data for various purposes:
To provide and maintain our Services
To notify you about changes to our Services
To allow you to participate in interactive features of our Services when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent, and address technical issues
To provide you with news, special offers, and general information about other goods, services, and events that we offer, which are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
We retain your information for as long as necessary to provide our Services, comply with our legal obligations, and/or protect our rights.
We retain your information while your account is active, as needed to provide you Services or to administer our Services. If your account is inactive, we will maintain your account for a reasonable period of time, after which we will delete personal information, including your game data and login credentials. We may still retain some of your personal information in our files for a reasonable period of time to resolve disputes, enforce our terms and policies, administer our Services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our Services, after which we will take steps to delete or archive your personal information.
Your personal information may be transferred to, and maintained on, computers located outside of your country, where data protection laws may differ from those in your jurisdiction. If you are located in the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in compliance with GDPR requirements.
Users can always choose to remove the game from their list of active Instant Games, which can be found at https://www.facebook.com/settings/?tab=applications.
Upon revoking data access, our Services will not be able to make additional requests for user data or send messages to the user.
Users may also opt to delete their game history on Facebook for our Services by following these steps:
Go to https://www.facebook.com/settings?tab=applications&ref=settings.
Choose the game you want to remove.
Click the Remove button.
A pop-up message will appear. Check the box to delete the game history. Click Remove.
Upon removing the Services from your list of active apps, all associated data will be deleted. If you have any more concerns about our Services, you can contact us at [email protected].
Users receive information about our Services through messages sent via Facebook Game Messenger Bots (hereinafter referred to as "push notifications").
Push notifications are sent through Facebook Messenger with the user's consent. If the user turns messages on, they can receive push notifications. The user’s browser, app, or device must also support such push notifications. In order to facilitate the delivery of such push notifications, our Services must store the user’s game-scoped ID, Facebook Messenger user ID, language setting, and timestamp of last access, all provided when the user plays the game for the first time.
The user may choose to opt out of the push notification Services at any time by disabling the function through their Facebook Messenger settings or:
Go to https://www.facebook.com/settings/?tab=applications.
Choose the app you want to stop receiving notifications from.
Click the View and Edit buttons.
Click the bell found in the top right corner.
Choose Turn Off.
We may use third-party Services Providers to show advertisements to you to help support and maintain our Services.
We may provide paid products and/or services within the Services. In that case, we use third-party services for payment processing (e.g., payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. The third-party payment processors we work with comply with applicable data protection regulations such as GDPR.
The payment processors we work with are:
The Service is not geared toward children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. We comply with the Children’s Online Privacy Protection Act (COPPA) for handling data of users under 13 years of age. If we learn that a child under 13 has provided us with personal information, we will delete such information from our files as quickly as possible.
If you are from the European Economic Area (EEA), JOYLAB's legal basis for collecting and using the personal information described in this Privacy Policy depends on the type of Personal Data we collect and the specific context in which it is collected.
JOYLAB may process your Personal Data for the following reasons:
To perform a contract with you.
You have given us permission to do so.
The processing is in our legitimate interests and is not overridden by your rights.
For payment processing purposes.
To comply with the law.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. JOYLAB is committed to enabling you to correct, amend, delete, or restrict the use of your Personal Data, as required by law. To exercise any of these rights, please contact us at [email protected]. We may require you to verify your identity before we can respond to your request.
You also have the right to file a complaint with a Data Protection Authority regarding our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and through in-app notifications.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
To facilitate the protection of information and process related complaints, JoyLab designates an officer in charge of personal information protection.
Should you have any concerns regarding your personal information, you may report it to the aforementioned officer. JoyLab will review such concerns and provide a response.
You are obliged to provide sufficient and accurate information so that your concerns may be evaluated properly. JoyLab may ask you to provide additional information as a condition for the evaluation of your concern.
You may use the following contact details:
Name: JOYLAB
E-mail: [email protected]